Question: 1
A customer experiencing rapid growth is extending its hours of operation to keep up with demand.
Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What
should you tellthis customer about the benefits of using Original HP supplies? (Select two.)
A. Original HP supplies work the first time, every time.
B. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
C. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
D. Non-HP supplies are not recyclable and are costly to dispose of properly.
E. Original HP supplies help reduce service calls, minimizing printer downtime.
Answer: AE
Question: 2
A potential customer tells you that they use remanufactured and refilled toner cartridges because they
are an environmentally responsible company. How should you respond?
A. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a
quote for these.
B. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
C. According to a study from Market Strategies international, using remanufactured and refilled toner
cartridges causes failure in printer parts that are not made from recycled plastics.
D. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in
more reprints, thereby wasting more paper than if Original HP cartridges were used.
Answer: D
Question: 3
Why is using remanufactured toner cartridges bad for business? (Select two.)
A. Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
B. Remanufactured toner cartridges generate more heat than Original HP cartridges.
C. Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
D. Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
E. Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
Answer: BC
Question: 4
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while
protecting the environment. How should you respond to this customer?
A. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties
cover fewer years.
B. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break
down.
C. Almost 90% of remanufactured cartridges end up in a landfill.
D. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge
requires during the manufacturing process.
Answer: A
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