Question #:1
You are implementing Dynamics 365 Customer Service.
Company executives need to decide whether to put the data on-premises or in the cloud.
You need to explain the data security benefits of the cloud.
What should you communicate to the executives?
A. Active Directory keeps data secure.
B. Data is in a government cloud.
C. Data on-premises is encrypted by default.
D. Data online is encrypted by default.
Answer: D
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/office-365-encryption-in-microsoft-dynamics-365?v
Question #:2
A company uses Dynamics 365 Finance and Microsoft Office products.
An external partner sales representative requests a list of available products.
You need to recommend a solution to provide the report.
What should you recommend?
A. Export the product list to Microsoft Excel.
B. Use Management Reporter.
C. Use a third-party add-on.
D. Use the Vendor portal.
Answer: A
Question #:3
A company uses Microsoft Exchange Online.
Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales.
Which three components are synchronized between Dynamics 365 Sales and Outlook?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Tasks
B. Appointments
C. Phone calls
D. Accounts
E. Contacts
Answer: A B E
Reference:
https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/configure-synchronization-appointme
Question #:4
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?
A. Customer Service Insights
B. Sales Insights
C. Power Virtual Agents
D. Market Insights
Answer: B
Question #:5
A company uses Dynamics 365 Supply Chain Management.
A machine on the manufacturing floor breaks down. A senior technician located at another plant has been
trying to help diagnose the problem over the phone. The technician is not able to help the onsite technician
make the appropriate fix.
You need to recommend a solution that allows the senior technician to provide visual guidance to the onsite
technician.
What should you recommend?
A.Power Virtual Agents
B. Remote Assist
C. Layout
Answer: B
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